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IPReg’s approach to complaints handling and enforcement
16Jun
Webinar IPReg’s approach to complaints handling and enforcement
Tuesday 16 June
Location
In this webinar, we will be looking at the types of complaints IPReg commonly receives about attorneys and firms, and how we investigate and progress them through the disciplinary process. We will provide guidance about how attorneys can reduce the likelihood of a complaint being escalated to IPReg, as well as advice on what attorneys can expect if such a complaint is made.
Audience
Speakers
Shelley Edwards, IPRegShelley Edwards, IPReg
Shelley is the Deputy Chief Executive of IPReg and is a practising solicitor. She joined the IPReg team in October 2017 after 11 years in a regulatory and public law team of a London firm. Shelley oversees a number of IPReg’s regulatory functions, including its authorisation, registration, and disciplinary work. In her native New Zealand, Shelley was a Barrister practising criminal law with a special interest in youth criminal justice.
Benedict Newman, IPRegBenedict Newman, IPReg
As the Compliance and Authorisations Officer for IPReg, Ben manages the day-to-day running of IPReg’s disciplinary and authorisations work. He joined IPReg in February 2023 after 8 years at a large healthcare regulator, where he worked as a case investigator, case presenter and as an internal quality assurance manager. Ben has a master’s degree in law and has been called to the Bar of England and Wales.
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