Wednesday 30 June

One IPO Transformation – what to expect

When and where

Date and time

Start: Wednesday 30 June 2021, 11:00 AM

End: Wednesday 30 June 2021, 12:00 PM

Event Overview

Join the leaders of IPO’s transformation to learn more about how IPO will transform its services over the next five years. The event will include an overview of IPO’s transformation plans, followed by a Q&A where you can ask questions and give feedback.


IP Paralegals


Sarah Whitehead, IPO

Sarah Whitehead, IPO

Sarah is the IPO’s Head of Customer Experience. She has worked in IPO for 12 years and has many years of experience working with IP customers and stakeholders in policy roles. She is the voice of the customer in IPO, and leads a team who gather feedback from customers and make sure it is acted on. Sarah and her team are also overseeing user research for One IPO Transformation, which is vital for understanding customer needs for the programme. Sarah’s main interests are food and books though she can often also be found exploring the Welsh countryside.

Andy Bartlett, Deputy CEO and Director of Services Intellectual Property Office

Andy Bartlett, Deputy CEO and Director of Services Intellectual Property Office

Andy was recently appointed Deputy CEO and Director of Services of the UK Intellectual Property Office, the Executive Agency of UK Government responsible for the intellectual property system in the UK.

In this role, Andy is responsible for all the IPO’s registered rights functions; patents, trade marks and designs, including the associated tribunal and mediation services.  He also has responsibility for Digital, Data and Technology (DDaT) services and for delivering the One IPO Transformation Programme.

He has a wealth of leadership experience in various policy, ambassadorial and operational and programme delivery roles within IPO.  Most recently he has been leading the IPO’s Programme to transform the way it delivers services for its customers including the deployment of exponential technologies like AI.  He has had a longstanding role in initiatives to improve the international patent system including substantive patent law harmonisation and work-sharing frameworks such as the Patent Prosecution Highway.

He is a passionate advocate of the need to modernise the IP system to ensure it is optimally effective for encouraging innovation and economic growth & for delivering excellent customer service.

He joined the UK Intellectual Property Office as a patent examiner in 1990 after graduating in Physics from the University of Birmingham.

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