Policies

All examinations

Examination results will be issued to each candidate on or before the published date and will be sent by email only.

Each candidate will receive their results letter stating the result awarded for each examination taken and an email containing a link that enables their unmarked script and the marks awarded by each marking examiner by question or section to be downloaded.

Examination results will not be given out over the telephone.

This policy sets what a candidate can do if they have failed an examination and is not content that their PEB assessment was marked accurately.

Review of Marking

A candidate may request a review of the marking of their answer script for a written examination.

To ensure the right mark for has been awarded to the candidate:

• the PEB carry out a clerical check that the candidate’s answer script was fully marked, that all marks for each question or part question were correctly totalled and recorded against the correct candidate’s details, and that this mark was awarded to the candidate requesting the check;
• a PEB examiner who has not been involved in the initial marking process will review the marking.

A fee will be levied for this service. If, as a result of this review, a candidate who had previously been awarded a fail is awarded a pass, a full refund of the fees charged for this service will be made.

Appeal

If a candidate remains dissatisfied following the Review of Marking, they may request an investigation by an independent person (appeal).

The PEB will commission an expert independent of the PEB and the candidate, who will be selected by the PEB. This review will judge whether all stages of the marking process and the EaR process have been followed correctly. It will not involve a further review of the candidate’s work.

An Appeal is the last stage of this EaR process.

A fee will be levied for this service. If, as a result of this review, a candidate who had previously been awarded a fail is awarded a pass, a full refund of the fees charged for this service will be made.

If you wish to appeal a PEB decision about Eligibility, Exemptions, Reasonable Adjustments and Special Considerations or Malpractice please use the Appeals Policy.

If you wish to provide feedback to the PEB on its Customer Service please use the Customer Feedback Policy.

Answer scripts

Candidates will be sent an unmarked copy of their answer script by email once results are issued.

The PEB does not release marked scripts to candidates.

Archiving

Candidate scripts, audio-visual files and online data logs are held by PEB for 3 months after the date the results are published, and then they are destroyed, except where they are anonymised and retained as exemplars, for use in training, for research purposes, or for monitoring standards over time. Candidate script, audio-visual files and online data logs will also be retained in the event of a malpractice investigation.